
I don't recall the exact expression from the public relations field but it goes something like this..."it is not how a company behaves when things run smoothly, it is how a company behaves when there is a problem or crisis that truly shows who they are." I am happy to say that in the infamous words of former Minnesota Vikings NFL head coach, Dennis Green, "they are who we thought they were". And in this context that is a very, very good thing.
In January of 2013 we opted to go with Preferred Windows (for various reasons) after receiving bids from a total of four window companies. Truth-be-told, Preferred Windows was NOT the lowest price but their reputation via the Internet, a personal referral and our "gut feeling" indicated that they were the right company for the job.
We had them install new retro-fit Anlin windows for half of the windows or sliders in our condo. Since we had recently purchased the condo and already incurred many other significant remodel expenses we decided to do half of the condo at this time.
In early December of 2014, we incurred a "semi-mysterious" leak at our condo after three days of unusual and relentless rains. I say "semi-mysterious" because many theories flew about from various contractors until someone was willing or designated to cut into the wall to try and discover where the leak was originating from.
Until you open up a wall there will be so many "Shades of Grey", not to be confused with "Fifty Shades of Grey" (currently playing in theaters) that your head will spin. And even once you open up a wall it is possible there are multiple causes depending on where specifically the leak occurred. And water, like ants, has a tenacious ability to find its way in the smallest of places.
From the very beginning, Preferred Windows was on top of the situation even when the cause was unknown. From their front office staff, to their installation techs to their ownership they were professional throughout and showed genuine concern and consideration for our perplexing situation. This is why when we look to finish our windows for the second half of our condo we will look to them as our company of choice.
David E. Aliso Viejo, CA